Hello24x7
Throughout Technologies' in-house customer engagement suite. Currently powering enterprise Live Web Chat and verified WhatsApp Business CRM, with next-gen Autonomous AI Voice Calling Agents actively being engineered into the ecosystem.
The complete conversational customer engagement suite by Throughout Technologies. Power your support with live web chat, WhatsApp Business automation, multi-agent inbox, and our upcoming native AI Voice Calling Agents.
THE CHALLENGE
Bottlenecks in Traditional Workflows
Customer communication is fragmented across website chat, WhatsApp messages, and incoming phone calls, causing delayed responses, lost sales leads, and high support operational costs.
OUR ARCHITECTURE
Next-Gen Scalable Solution
Hello24x7 solves this by providing a unified live chat and WhatsApp CRM today, while integrating real-time Speech-to-Speech AI Voice Agents to handle inbound and outbound phone calls in the same single workspace.
TECHNICAL CAPABILITIES
Core Architecture & Features
Live Web Chat & Multi-Agent Inbox (Live)
Real-time website widget, automated trigger messages, canned responses, team collaboration, and seamless agent assignment.
PRODUCTION READY
Official WhatsApp Business API (Live)
Verified green-tick template broadcasts, automated transactional notifications, interactive catalog browsing, and instant customer replies.
PRODUCTION READY
Autonomous AI Voice Agents (In Active R&D / Beta)
Currently building real-time Speech-to-Speech telephony agents capable of answering phone calls, booking appointments, and qualifying sales leads natively within Hello24x7.
PRODUCTION READY
Automated CRM & Webhook Sync
Bi-directional instant synchronization with Shopify, Salesforce, HubSpot, Zoho, and custom PostgreSQL enterprise databases.
PRODUCTION READY
Conversational AI & Knowledge Bot
Trained on your knowledge base to automate 70%+ of routine chat queries with smooth fallback to human agents.
PRODUCTION READY
CSAT, Chat & Call Analytics
Comprehensive reporting on first response times (FRT), resolution rates, agent workloads, and customer satisfaction scores.
PRODUCTION READY
99.99%
Uptime SLA
SOC 2 & ISO
Zero Downtime
Elastic Cloud
Scalability
Immediate
Deployment ROI
FREQUENTLY ASKED QUESTIONS
Everything you need to know.
NEXT STEPS
Ready to deploy Hello24x7 for your enterprise?
Schedule a technical walk-through with our solution architects and get custom pricing within 24 hours.